CyberTabby Start a project

Six services One Accountable Team

Take one, or the ones you need
— as a project or an ongoing service.

01 · Build

Software & web apps

Internal management, inventory, sales and finance tools — built around how your team works.

Discuss this
We handle
  • Internal management systems
  • Inventory & warehouse systems
  • Sales & order systems
  • Tools that make finance work easier
  • Websites and web applications
  • Workflow discovery with your team
  • Application delivery around agreed workflows
  • Online sales functions
You receive
Working, tested softwareSource code & documentationRelease notesHandover sessionRequirements from real daily workMaintenance after go-live
sound familiar?
“We still run this on spreadsheets.”
“Our team types the same data twice.”
“Off-the-shelf software doesn’t fit how we work.”
02 · Maintain

Support & maintenance

Investigation, fixes, configuration, updates and user help — within an agreed scope.

Discuss this
We handle
  • Issue investigation
  • Defect fixes
  • Configuration changes
  • Updates & patches
  • User support
  • L1–L4 application support
  • Log analysis & known-issue recovery
  • Regression testing of fixes
  • SOP checks & user guidance
You receive
A record for every requestRoot-cause notesChange logMonthly summaryTicket status & trend reportingValidated patches
sound familiar?
“Nobody owns this system anymore.”
“Small bugs keep coming back.”
“Updates feel risky, so we avoid them.”
03 · Improve

Improve existing systems

Easier screens, mobile support, new reports and features that follow your process.

Discuss this
We handle
  • Easier-to-use screens
  • Mobile-ready layouts
  • New reports
  • Features that match your workflow
  • Review of existing workflows & usability
  • Modern web frontend over existing functions
  • Production support after release
You receive
Agreed improvement listTested releasesUpdated user guideUsage & maintenance follow-up
sound familiar?
“It works, but people hate using it.”
“We need it on our phones.”
“We can’t get the report we need.”
04 · Connect

System integration

Connect inventory with sales, or move data between software through APIs.

Discuss this
We handle
  • API integration
  • Inventory ↔ sales sync
  • Data exchange between applications
  • Monitoring of data flows
  • Version-aware integration
  • Data migration & reconciliation
  • Business & interface mapping
  • Data synchronization
  • Enterprise directory access
  • Reporting over connected data
You receive
Integration mapTested data flowsError alerts & runbookReconciliation checksInterface dependency mapOperational checks & diagnostics
sound familiar?
“Our systems don’t talk to each other.”
“We export and import files by hand.”
“Numbers differ between two systems.”
05 · Release

Deployment & releases

Source control, test environments, pre-release testing and a rollback plan.

Discuss this
We handle
  • Source code management
  • Test environments
  • Testing before each update
  • Rollback planning
  • Impact review before each change
  • Approved deployment & validation
  • Independent build & packaging
  • Deployment to approved environments
  • Release archive & recovery instructions
You receive
Repeatable release processTest evidenceRollback planChange approval & release recordRepeatable build & deployment recordsAccess register
sound familiar?
“Only one person knows how to deploy.”
“Updates break things in production.”
“We have no test environment.”
06 · Take over

Takeover & continuity

Receive code and documents, learn from the previous team, write runbooks and test readiness.

Discuss this
We handle
  • Code & document handover
  • Knowledge transfer from the previous team
  • Runbooks & manuals
  • Readiness testing
  • Code custody & independent build
  • Representative pilot
  • Scheduled continuity support
  • Authorized activation & controlled return
  • Learn from the previous team, then work alongside them
  • Data & in-flight task reconciliation
You receive
Verified build from sourceRunbooksReadiness test resultsA team that can carry it onVersion inventory & access registerKnowledge-transfer sign-offApplication inventory & open-question logCurrent code & change history on return
sound familiar?
“Our vendor is leaving.”
“The developer who built it has moved on.”
“We need a backup team for business continuity.”

SupportLevels

Each request moves up only as far as it needs to — and every level ends with a clear output.

L1first line

Intake, classification, SOP checks and user guidance

Ticket and first-line action
L2diagnosis

Logs, configuration, known issues and workarounds

Diagnosis and workaround
L3root cause

Advanced application, integration and code-level diagnosis

Root cause and recovery plan
L4fix & release

Source diagnosis, agreed defect fixes, testing and release

Approved patch & release evidence

Major features and upgrades use a separate approved work package. A scheduled service is not a continuously staffed 24×7 service.

ManagedApplication Services

Support and maintenance for enterprise business systems — each area with a clear output.

User & incident supportL1/L2 ticket intake, SOP checks, log analysis and known-issue recoveryTicket records, diagnosis and user updates
Technical maintenanceL3/L4 code diagnosis, approved defect fixes and regression testsRoot-cause records and validated patches
Change & releaseImpact review, approved deployment, validation and rollback preparationChange approval and release evidence
Operational knowledgeCode baselines, runbooks, access reviews and continuity rehearsalsMaintained knowledge and readiness records

Engineering &Project Support

Approved work packages extend the application service.

maintenance & changeKeep it improving
  • Source-code fixes and configuration changes
  • Regression testing and release preparation
  • New features and workflow enhancements
  • Documentation and operational handover
project continuationPick up where others left off
  • Support an in-flight project after handover
  • Continue integration and UAT activities
  • Assist go-live and stabilization
  • Coordinate site and platform dependencies

Major upgrades, new projects and on-site delivery use a separate approved scope, staffing plan and estimate.

ServiceBoundaries

We own the application layer. Everything around it keeps a named owner.

Area
CyberTabby
You or your provider
Application
Code, configuration, diagnosis, approved fixes and releases
Business decisions, authorization and acceptance
Connected systems
Application-side messages, logs and fault isolation
Operation and support of counterpart systems
Infrastructure
Application requirements and recovery coordination
Cloud, servers, OS, DBA, network and platform backup
Equipment & site
Software behaviour and interface coordination
Physical equipment, automation and site safety

Hosting and permanent on-site staff are not included unless separately agreed.

let's talk

Have a systemto build or look after?

Discuss your project
What happens next
Tell us about the systemWhat it does, who uses it and what needs to change.
We reply to arrange a callA short conversation to understand the situation.
Agree scope and next stepsClear responsibilities before any work begins.